Gat99 Privacy Policy – How We Protect Your Data

Gat99 is an internationally licensed online gaming platform serving users in Bangladesh and across the world. We believe that protecting user privacy is a fundamental right and the foundation of our business.

This Privacy Policy document serves as the agreement governing data management between gat99 and all users of its services. By registering on the platform or using our services, you consent to this Privacy Policy.

Our Privacy Policy is built in accordance with the European Union's GDPR (General Data Protection Regulation) and international data protection standards. Your data is never sold to third parties — this is our most important commitment.

Gat99 only collects information that is strictly necessary for providing services, verifying identity, and meeting legal obligations. The categories of data collected are detailed below:

We do not collect your religion, political views, medical history, or any other sensitive personal information.

Gat99 collects data through several methods. Each method is described in detail below:

• Directly Provided Information: Information you provide directly during registration, KYC verification, or when contacting our support team.
• Automatically Collected Information: When you use the gat99 website or app, our system automatically records your IP address, browser information, device type, and usage patterns.
• Cookies & Tracking Technologies: Our platform uses cookies to enhance your experience and ensure security. Cookies are discussed in further detail in Section 6.
• Third-Party Verification Services: As part of the KYC process, your information may be verified with your consent through an approved identity verification service provider.
• Payment Providers: Transaction-related data is received from the payment gateway when you transact via Mobile Banking, Nagad, or Rocket.

Gat99 uses the data it collects solely for the specific purposes below. It is not used for anything beyond these:

• Account Management: To create, maintain, and secure your account.
• Identity & Age Verification: To enforce the 18+ policy and prevent fraud.
• Payment Processing: To process deposit and withdrawal requests accurately.
• Customer Service: To address your questions and resolve complaints.
• Responsible Gaming: To identify excessive gaming patterns and provide timely assistance.
• Legal Compliance: To meet regulatory requirements and prevent money laundering.
• Platform Development: To analyze user experience and improve our services.
• Security: To detect suspicious activity and keep the platform secure.

We never transfer your data to third parties for marketing purposes. Your contact details may only be used to send you gat99's own promotional messages, and you can opt out at any time.

Gat99 may share your information only in the following limited and specific circumstances:

• Licensing Authority: Upon request from the regulatory authority that issued our license.
• Law Enforcement Agencies: In compliance with government orders or court directives.
• Payment Providers: Only the information strictly necessary to complete a transaction.
• KYC Verification Services: To authorized verification service providers for identity confirmation.
• Money Laundering Investigation: Under the obligation to verify financial intelligence information.

Gat99's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions and ensure security. The platform cannot function without these.
• Functional Cookies: To remember your language preference, login details, and similar settings.
• Analytics Cookies: To analyze user behavior and enhance our services. This data is not personally identifiable.
• Security Cookies: To detect fraud and cyber attacks.

You can manage or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

Gat99 retains your data for a defined period. Once that period expires, your information is securely deleted or anonymized.

If there are legal obligations, the above retention period may be extended. You will be notified in such cases.

Every gat99 user has the following rights over their own data. We respect these rights and aim to fulfill any request within 30 days.

Gat99 uses industry-leading technology to protect your data. The key components of our security infrastructure are:

• SSL/TLS Encryption (256-bit): All data exchanged between the platform and your device is transmitted through encrypted channels.
• Two-Factor Authentication (2FA): Account security is ensured through OTP verification at login.
• Data Masking: Sensitive information such as payment numbers is partially masked when displayed.
• Regular Security Audits: Regularly audited by third-party cybersecurity experts.
• Data Center Security: Our servers are housed in ISO 27001 certified data centers.
• Staff Training: All gat99 staff receive regular training on data protection protocols.
• Breach Monitoring: Potential data breaches are monitored 24/7, and you will be notified within 72 hours should an incident occur.

Gat99 strictly does not collect or process the data of anyone under the age of 18. Our platform is exclusively for adults.

• Age is verified at the time of registration.
• KYC documents may be requested in cases where suspicious activity is identified.
• If any minor's data has been collected inadvertently, it will be deleted immediately.
• Parents may request the deletion of their child's data.

Gat99 may update this Privacy Policy from time to time. Reasons for changes may include:

• New legal or regulatory requirements.
• Addition of new services or technologies to the platform.
• Improvement of security systems.
• Revisions based on user feedback and suggestions.

For significant changes, we will post a notification on the platform and notify you via your registered email. Continued use of the platform after any changes will be considered acceptance of the updated policy. The date of the latest update will always be displayed at the top of the page.

For any privacy-related questions, requests, or complaints, please contact our data protection team:

• Email: [email protected]
• Response Time: Typically within 3–5 business days.
• Urgent Requests: Response within 24 hours in the event of a data breach or security threat.

Our support team speaks Bengali and will stay with you until your issue is fully resolved.